Terms and Conditions

Last Updated: 24 Dec 2025

Welcome to Zemba.
These Terms and Conditions (“Terms”) govern your access to and use of the Zemba website, products, and services (collectively, the “Platform”). By accessing, browsing, or purchasing from our Platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Zemba is owned and operated by HAPPYHIVE LLP, a limited liability partnership registered under the laws of India, with Identification Number ACS5654.

1. Definitions

“User”, “You”, “Your” refers to any person accessing or using the Platform.
“We”, “Us”, “Our” refers to Zemba and HAPPYHIVE LLP.
“Products” refers to goods offered for sale on the Platform.

2. Acceptance of Terms

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any updates or modifications made from time to time.

3. Eligibility

You must be at least 18 years old or accessing the Platform under the supervision of a parent or legal guardian to place an order.

4. User Accounts

When creating an account, you agree to:

Provide accurate and complete information
Maintain confidentiality of your login credentials
Be responsible for all activities conducted through your account

Zemba is not liable for any loss resulting from unauthorized account access.

5. Products & Orders

All products displayed are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.
Prices are subject to change without prior notice.
Product images are for representation purposes; minor variations may occur.

6. Payments

All payments must be made in Indian Rupees (INR) through the payment methods available on the Platform. By completing a transaction, you confirm that the payment details provided are valid and authorized.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to external factors.
Risk of loss passes to the customer upon dispatch of the product.
Shipping policies are detailed separately on the Platform.

8. Returns, Exchanges & Refunds

Returns and exchanges are governed by our Returns & Refund Policy, available on the website. By placing an order, you agree to the policy applicable at the time of purchase.

9. Use of Platform

You agree not to:

Use the Platform for unlawful purposes
Violate intellectual property rights
Upload malicious software or attempt to disrupt services
Misrepresent your identity or affiliation

Violation may result in suspension or termination of access.

10. Intellectual Property

All content on the Platform, including logos, designs, text, graphics, and images, is the exclusive property of HAPPYHIVE LLP and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Third-Party Links

The Platform may contain links to third-party websites. Zemba is not responsible for the content, policies, or practices of such websites.

12. Limitation of Liability

To the maximum extent permitted by law, Zemba and HAPPYHIVE LLP shall not be liable for any indirect, incidental, or consequential damages arising from:

Use or inability to use the Platform
Product misuse
Delays or service interruptions

13. Indemnification

You agree to indemnify and hold harmless HAPPYHIVE LLP from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Platform.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

15. Amendments

We reserve the right to modify these Terms at any time. Updated versions will be posted on the Platform with a revised “Last Updated” date.

16. Contact Information

For any questions, concerns, or support requests, please contact us at:

Zemba (HAPPYHIVE LLP)
📍 Office Address:
Om Chambers, 648/A, 4th Floor,
Binnamangala 1st Stage,
Indiranagar, Bangalore – 560038

📧 Email: support@zembabags.com