Returns & Refunds
Hassle-free returns ↩️
We want you to love your Zemba bag. If something's not right, we'll make it right.
7 Days
Return window from delivery
3–4 Days
Refund after bag received
Original Pack
Must be intact for return
Return Policy
We accept returns within 7 days of delivery. To be eligible for a return, your item must meet all of the following conditions:
✅ Requested within 7 days of delivery
✅ Unused and in original condition
✅ Original packaging intact with all tags
✅ Invoice included
✅ All free gifts or bundled items returned
⚠️ If any free items were included with your order, they must be returned along with the main product for the return to be accepted.
Non-Returnable Items
❌ Items that have been used or washed
❌ Items with missing tags or damaged packaging
❌ Items reported after 7 days of delivery
❌ Items returned without prior approval from our team
❌ Items with damage caused by misuse or overloading
How to Initiate a Return
1
Contact us — Email support@zembabags.com or WhatsApp us within 7 days of delivery.
2
Share details — Provide your order number and reason for return. Attach photos if the product is damaged or incorrect.
3
Get approval — Our team will review and approve your return request within 24 hours. Do NOT send items back without approval.
4
Pack securely — Pack the item in its original packaging with all tags, invoice and any free gifts included.
5
Ship the item — Send the package to the address provided by our team. Share the tracking details with us.
6
Refund processed — Once we receive and inspect the item, your refund will be processed within 3–4 working days.
Refund Policy
Once we receive and inspect the returned item, we will process your refund within 3–4 working days.
Refund Method
Original payment method only
Processing Time
3–4 working days after receipt
Shipping Charges
Non-refundable unless product is defective
COD Charges
Non-refundable unless product is defective
💡 Refunds are only issued to the original payment method used during purchase. We cannot process refunds to a different account or payment method.
Exchange Policy
We offer exchanges for defective, damaged or incorrect items within 7 days of delivery.
To request an exchange, contact our support team with your order number and photos of the issue. Our team will arrange a replacement at no additional cost.
📸 Please take clear photos of any damage or defect immediately upon receiving your order. This helps us process your exchange faster.
Need Help?
For any return, refund or exchange queries, reach out to us and we'll get back to you within 1 hour on WhatsApp.
Happy shopping with Zemba 💜
We stand behind every bag we make. Your satisfaction is our priority.
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