Privacy Policy

Last updated: 24 Dec 2025

Zemba (“we”, “us”, “our”) operates the website https://zembabags.com and related online services (together, the “Platform”). We are committed to protecting your privacy and personal information in accordance with applicable data protection laws and this Privacy Policy.

This Privacy Policy explains:

  • What information we collect;
  • How we use, store, and share your information;
  • Your rights related to your information;
  • How to contact us about privacy concerns.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform. 

1. Who We Are

Zemba is owned and operated by HAPPYHIVE LLP (Identification Number: ACS5654), a registered limited liability partnership in India.

📍 Office Address:
Om Chambers, 648/A, 4th Floor,
Binnamangala 1st Stage, Indiranagar,
Bangalore – 560038

📧 Email: support@zembabags.com

2. Information We Collect

We may collect and process the following categories of personal information when you interact with our Platform:

A. Personal Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment partners — we do not store full card details)
  • Account login credentials
  • Customer support communications

B. Automatically Collected Information

We may automatically collect certain information when you visit the Platform:

  • IP address
  • Device and browser information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

This helps us improve the Platform and personalize your experience. 

3. How We Use Your Information

We may use your information for the following purposes:

  • To provide and deliver products and services you request
  • To process payments and prevent fraud
  • To communicate order updates, confirmations, and customer support responses
  • To personalize your shopping experience
  • To analyze and improve the Platform’s performance
  • To comply with legal and regulatory requirements

We will not use your personal information for purposes unrelated to those described without your consent.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Recognize you when you return to the Platform
  • Improve website functionality
  • Analyze site usage to improve performance

You can manage or disable cookies through your browser settings, but this may impact your experience.

5. How We Share Your Information

We may share your data with:

  • Service Providers: For payment processing, logistics and delivery, analytics, and marketing support
  • Business Partners: Where necessary to provide a service you request
  • Legal Authorities: To comply with legal obligations, enforce our terms, or to protect rights or safety

We do not sell your personal information to third parties.

6. Data Security and Storage

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is ever fully secure.

Your data may be stored and processed in India, and in other jurisdictions where our service partners operate.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Accessing your data
  • Correcting or updating it
  • Requesting deletion
  • Withdrawing consent

To exercise these rights, contact us at support@zembabags.com.

9. Children’s Privacy

Our Platform is not directed at children under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The revised policy will be posted on the Platform.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

📍 Zemba (HAPPYHIVE LLP)
Om Chambers, 648/A, 4th Floor,
Binnamangala 1st Stage, Indiranagar,
Bangalore – 560038

📧 Email: support@zembabags.com